Case Study: Security Patch Management for a Transport Company

Summary

Keeping up with the latest security updates was a constant headache for a transport company’s IT team. We solved that. Cyber security is complex, but we made it simple. Our automated Remote Monitoring and Management (RMM) patching tool eliminated the time-consuming manual updates, freeing up the IT staff and minimising disruptions. Now, they can focus on what matters most – keeping their business moving. 

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About the Client

Headquartered in the UK, this well-established public transport company relied on an internal IT team for patch management. However, this manual process created delays for employees and consumed valuable IT resources, hindering their ability to effectively address growing cyber security threats. Recognising the need for a more streamlined and security-focused approach, the company sought a new solution. 

The Clients Challenge

The client had challenges ensuring all 3,500+ devices were updated with the latest security patches. The internal IT team’s reliance on manual patching resulted in significant downtime during Windows and third-party application updates. This, coupled with limited reporting capabilities, made it difficult for them to monitor all devices effectively, leaving them vulnerable to cyber threats. 

Recognising the need for a more efficient and secure solution, the client explored different options before opting for OneCollab. They were impressed by OneCollab’s automated RMM tool for patching, collaborative approach, and budget-friendly solution that could not only address their current needs but also scale for the future. 

Key Outcomes

• Greater operational efficiency: Automated 94% of patching in December 2023 and January 2024, eliminating end-user disruption and swiftly addressing vulnerabilities with future-proof solution 

• Single pane of glass view: Monitor, manage, patch, and support all devices from a single platform, eliminating need for siloed tools and content switching 

• Enhanced oversight and reporting: Detailed reports delivered to the Board provide complete transparency, enabling clear understanding of risks and potential impact 

OneCollab’s Solution

OneCollab was selected as the preferred provider to build and operate the following capabilities and services: 

• Deployment of Remote Monitoring and Management (RMM) patching tool 

• Conduct a review of current vulnerabilities across the network  

• Remediation and resolution of patching issues, ensuring all devices had the latest updates  

• Provide comprehensive reporting for senior management to understand current security risks and their potential impact 

OneCollab’s RMM patching tool was deployed. They found that 68% of devices had longstanding vulnerabilities, with c70 devices not patched in over two years. They collaborated with the internal IT team to establish a robust operating model with comprehensive reporting. Additionally, OneCollab upskilled the in-house team through training and quality assurance, ensuring ongoing support to maintain relevant cyber standards.  

The impact of OneCollab’s solution was immediate. Their automated patching services eliminated excessive time spent on updates and significantly reduced business disruption. This freed up the IT team to focus on core initiatives, a fact that particularly impressed the CIO of the transport company. They expressed great satisfaction with OneCollab’s services, especially with the swift deployment.  

“Without the OneCollan RMM solution, I’m not sure how we would have delivered the patching in such a short period of time.” CIO of Transport Company, February 2024.

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