Case Study: Security Patch Management for a Transport Company
February 27, 2024
Keeping up with the latest security updates was a constant headache for a transport company’s IT team. We solved that. Cyber security is complex, but we made it simple. Our automated Remote Monitoring and Management (RMM) patching tool eliminated the time-consuming manual updates, freeing up the IT staff and minimising disruptions. Now, they can focus on what matters most – keeping their business moving.
Headquartered in the UK, this well-established public transport company relied on an internal IT team for patch management. However, this manual process created delays for employees and consumed valuable IT resources, hindering their ability to effectively address growing cyber security threats. Recognising the need for a more streamlined and security-focused approach, the company sought a new solution.
The client had challenges ensuring all 3,500+ devices were updated with the latest security patches. The internal IT team’s reliance on manual patching resulted in significant downtime during Windows and third-party application updates. This, coupled with limited reporting capabilities, made it difficult for them to monitor all devices effectively, leaving them vulnerable to cyber threats.
Recognising the need for a more efficient and secure solution, the client explored different options before opting for OneCollab. They were impressed by OneCollab’s automated RMM tool for patching, collaborative approach, and budget-friendly solution that could not only address their current needs but also scale for the future.
OneCollab was selected as the preferred provider to build and operate the following capabilities and services:
OneCollab’s RMM patching tool was deployed. They found that 68% of devices had longstanding vulnerabilities, with c70 devices not patched in over two years. They collaborated with the internal IT team to establish a robust operating model with comprehensive reporting. Additionally, OneCollab upskilled the in-house team through training and quality assurance, ensuring ongoing support to maintain relevant cyber standards.
The impact of OneCollab’s solution was immediate. Their automated patching services eliminated excessive time spent on updates and significantly reduced business disruption. This freed up the IT team to focus on core initiatives, a fact that particularly impressed the CIO of the transport company. They expressed great satisfaction with OneCollab’s services, especially with the swift deployment.
“Without the OneCollan RMM solution, I’m not sure how we would have delivered the patching in such a short period of time.” CIO of Transport Company, February 2024.
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